Frequently asked questions
FAQ
How do I place an order?
How do I place an order?
Simply browse our products, select the item(s) you wish to purchase, choose any applicable options (like color or size), and click the 'Add to Cart' button. When you're ready, proceed to checkout, enter your shipping and billing information, and confirm your order.
What are your shipping options?
What are your shipping options?
We offer various shipping options to meet your needs. Standard shipping times and costs vary depending on the destination. You can view the specific options available for your address during checkout. For more details, please see our Shipping Policy.
How can I track my order?
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number on the carrier's website or via our Track Order page to monitor its progress.
What is your return/refund policy?
What is your return/refund policy?
We want you to be happy with your purchase! If you're not satisfied, you may be eligible to return your item(s) within a specific timeframe for a refund or exchange. Please review our full Refund Policy for detailed information on eligibility and procedures.
How do I use the My Little Memory Orb?
How do I use the My Little Memory Orb?
Setting up your Orb is effortless!
1. Power on your Orb and connect it to your Wi-Fi using our secure companion app.
2. Select your favorite videos or photos directly from your phone's camera roll.
3. Upload them wirelessly to the Orb.
No computer or cables are needed! For detailed steps, please visit the product page.
What payment methods do you accept?
What payment methods do you accept?
We accept a variety of secure payment methods, including major credit cards and other popular online payment options. You can see all available methods during the checkout process.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to change or cancel an order, please contact us as soon as possible. While we cannot guarantee changes after an order is processed, we will do our best to accommodate your request. Please see our Refund Policy for cancellation details.
Do I need an account to place an order?
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to save your shipping information for faster checkout in the future and view your order history easily.
How much video can the Orb hold?
How much video can the Orb hold?
The My Little Memory Orb has 4GB of internal storage, which typically holds up to 2 hours of video footage, depending on the compression and quality of the files.
What's in the box?
What's in the box?
Each order includes one (1) My Little Memory Orb in your chosen color (Onyx Black or Pearl White) and one (1) USB-C charging cable.